Frequently Asked Questions

 

How do I use my reservation to enter the parking lot?

Your license plate will be recognized. Simply drive up to enter and exit the parking facility.

 

What should I do if I am unable to enter the parking lot using my reservation credentials?

Check to ensure you are at the correct parking facility entrance, and that you have arrived at your start time indicated on your reservation confirmation. For additional assistance, push the intercom button on the entry machine.

 

Will I have to pay additional fees at the facility?

Your parking reservation confirmation will indicate the time period you opted to reserve and pay for. Any time outside of the entry and exit time will result in additional fees.

 

What happens if my flight gets delayed and I stay beyond my reservation?

If you exit past the end time indicated on your reserved parking confirmation, you will be required to pay additional fees.

 

What if my trip is cut short, and I exit the facility before the time listed on my pre-paid parking pass? Will I receive a refund for the difference?

There are no refunds for partially used parking reservations.

 

Can I cancel a parking reservation, and will I receive a refund?

You may cancel your parking reservation up to 2 hours prior to the start time by accessing your booking, provided in your reservation confirmation email, or by logging in with your credentials here: Manage Booking. You will receive a confirmation email upon successful cancellation of your reservation. Cancellations and refunds are provided only for cancellations confirmed at least 2 hours before the start time indicated on the reservation confirmation.

 

How do I edit my reservation (date/time, license plate, etc)?

You may edit your reservation up to 2 hours prior to the start time listed on your booking confirmation. To do so, please log into your account or if you do not have an account, use your confirmation number at: Manage Booking. Please note, refunds are not provided for cancellations made after 2 hours prior to the start time listed on your reservation confirmation

 

What if I made a parking reservation, but the parking facility is full and closed when I arrive?

Your parking reservation confirmation reserves your parking space in the facility on the start date of your parking reservation. If you encounter any issues please call 937.898.1555.

 

I want to reserve parking at a facility that is not showing up as an option. How do I do that?

Reservations are available for short and long-term, Economy & Garage parking only.

 

Is there ADA parking, and is there a discount available?

ADA parking is available at the Economy, Garage, Long-term, and Short-term parking facilities at the posted rates and is subject to availability.

Disabled veterans with a "Disabled Veteran License Plate" can receive a 10% discount at the Garage and Long-term parking areas; please note that the reservation fees still apply.

 

I have another question about parking reservations at DAY.

For additional information regarding parking reservations at Dayton International Airport, please email here.